Effective Date: September 1 2026
At Pepper Explorer, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, and share your information when you visit our website or make a purchase from us.
1. Information We Collect
When you visit our site or place an order, we collect certain information to provide you with the best possible service:
- Personal Identifiable Information (PII): This includes your name, shipping address, billing address, email address, and phone number. We collect this when you create an account, sign up for our newsletter, or complete a purchase.
- Payment Information: Payment processing is handled by secure third-party providers. We do not store your full credit card numbers or bank account details on our servers.
- Device Information: We automatically collect information about the device you use to access our site, including your IP address, browser type, and “cookies” to help improve your browsing experience.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Order Fulfillment: To process payments, arrange for shipping, and provide you with invoices and order confirmations.
- Customer Support: To communicate with you regarding your order or respond to your inquiries (specifically within our 48-hour quality guarantee window).
- Marketing: With your consent, we may send you emails about new products, gardening tips, or special promotions. You may opt out of these at any time.
- Security: To screen for potential risk or fraud.
3. Sharing Your Information
We share your personal information with third parties only as necessary to run our business:
- Service Providers: We share your address with shipping carriers (e.g., USPS, UPS, FedEx) and your payment details with our payment processor.
- Compliance with Law: We may share your information to comply with applicable laws and regulations, or to respond to a lawful request for information we receive.
4. U.S. Residents Only
Our website and services are intended for use by residents of the United States only. We do not ship products internationally, and we do not knowingly collect data from individuals residing outside of the United States.
5. Your Rights & Choices
- Opt-Out: You can unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link at the bottom of the email.
- Cookies: Most web browsers allow you to decline cookies through your browser settings, though this may affect the functionality of our website.
- Data Access: You may contact us to request a copy of the personal information we hold about you or to request that we update or delete your information.
6. Data Security
We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
7. Children’s Privacy
Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 13, we will delete it immediately.
8. Governing Law
Pepper Explorer is located in the Commonwealth of Pennsylvania. By using our website, you agree that the laws of Pennsylvania and the United States govern this Privacy Policy and any dispute that might arise between you and Pepper Explorer.
9. Changes to This Policy
We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.
10. Contact Us
For more information about our privacy practices, or if you have questions, please contact us:
Pepper Explorer
[email protected]